FAQs

 

General

Q. How does AECI help to enhance my business?

AECI can act as an economically feasible solution to in-house provision of services including, but not limited to:

  • Materials Management Programs
  • Custom Value-Added Services
  • Consulting Services
  • Contracting Services

Q. Do you have same day shipping?

Yes, if PO is received by 3:00pm eastern time.

Q. Do you ship internationally?

Yes

Q. What are AECI's payment terms?

Prepaid on all the initial transactions (COD, Wire Transfer, Credit Card) Open Account for all Fortune 500 Companies

Q. How do I search for a part or piece of equipment online?

AECI offers different searchable databases depending on the product type you are searching for. If you are having problems using the database searches, or need further assistance, please contact an AECI representative at (973) 402-8282.

Q. What if I have surplus or obsolete inventory available?

Contact Brittany Franks at (973) 402-8282, or contact us

Components

Q. Why should AECI be my first choice for electronic components?

  • Over 35 years experience in the industry
  • Knowledgeable and customer friendly staff
  • International customer base and global sourcing capabilities
  • Customer satisfaction is priority

Q. What is a Comcode?

A comcode is an internal part number specific to AT&T, Western Electric, Lucent Technologies, Avaya, and Tyco Electronics.

Q. Does AECI stock New or Used Components?

AECI only stocks and sells New-unused components.

Q. Does AECI offer a warranty on Components?

Yes, AECI offers a 30 day warranty.

Telecommunications

Q. What does a HECI stand for?

Human-interface Equipment Catalog Item

Q. What is AECI's warranty for Telecommunication Equipment?

AECI offers a 90 day warranty for Telecom equipment.

Q. Does AECI Stock New, Used or Refurbished equipment?

Most of our Telecom Equipment is new; however, we do sell de-installed product as well.

SEMICONDUCTOR / TEST MEASUREMENT:

Q. What manufactures do you represent?

None, we buy and sell various types of surplus semiconductor equipment and associated pumps, chillers, compressors and spare parts.

Q. Is your inventory new or used?

Mostly new, however we also have some used items.

Q. Can you arrange shipping if requested?

Typically this is the buyer’s responsibility but if requested we can arrange.

Q. Can you arrange for packaging or palletizing/crating?

Typically this is the buyers responsibility but if requested we can arrange.

Q. Do you offer a warranty?

Most equipment is sold as-is or guaranteed functional. However on parts we offer a 30 day right of return.

Q. Can you offer a warranty if requested?

In most cases the answer is yes, however it depends on the subject equipment.

Q. Do you sell refurbished equipment?

Yes, pumps chillers & compressors can be sold refurbished along with almost any equipment set.

WIRE AND CABLE:

Q. Are conductors supplied by AECI compliant with ISO standards?

AECI only offers the Wire Industry certified ISO Manufacturers that include Certificate of Compliance & Test Reports.

Q. What is the difference between Ferrous and Non-Ferrous metals?

Ferrous metals contain Iron, whereas Non-Ferrous do not. AECI offers both product type metals.

Q. What does AWG mean?

American Wire Gauge

Q. What is meant by the term "Lay Length"?

The lay length is defined as the quantifiable twist completed by a strand around the conductor axle, as measured in the axial direction. Frequently, the lay length is also measured as a multiple of the conductor diameter